Please note we are an environmentally friendly business and don’t include a paper invoice with your order. You can find your invoice attached to the dispatch email you received to the email you gave us. Please get in touch with us If you have any issues.
When will my item be dispatched?
Items placed between 4pm on Friday and Monday, will be processed first thing Monday morning – this excludes bank holidays.
How long will it be until I receive my item?
A collection service is not available from our store. All items will be directly sent to your chosen delivery address via Royal Mail or DPD.
Tracking information will be sent via Royal Mail or DPD. Tracking information will be sent to you on email or mobile number.
All orders will be sent out via courier. A collection service is not available for our products
Can I speak to someone about my order?
YES!, just call our team who will happy to help in any way on 0161 766 8302 (UK Number)
Can I track my order?
All tracking information will be sent to the customers email address if provided.
Depending on the delivery option paid for please choose the suitable link to track your item.
Royal mail tracking: If your tracking number is as follows initials numbers and end in GB. For example, AB586985609GB. Follow the link below to track:
Standard 48 hour delivery costs £4.99 with a maximum 4 items per order.
Delivery upgrades are available at checkout including delivery to the Channel Islands, Ireland and Scottish Highlands. Please note delivery times may differ depending on delivery location.
What delivery upgrades do you offer and how much will it cost?
DPD 24 Hour Delivery Upgrade £6.99 for up to 10 items per order delivered to a UK address ( Available on all store items )
Orders placed on Fridays before 4pm can upgrade to Saturday delivery for UK Mainland only. Excludes, Channel Islands, Ireland and Scottish Highlands.
Monday to Friday orders before 4pm are eligible for next working day. Orders placed on Friday will be delivered on Monday for this service. (Excl. Bank Holidays).
Orders placed on this service on the weekend will be processed Monday for Tuesday delivery. (Excl. Bank Holidays).
International Delivery is not a service we offer at the moment
Where do you deliver?
Scottish Highlands, Northern Ireland and Channel Islands will be categorised as International Delivery upon checkout. The delivery period may be longer than stated for Mainland UK.
Where is my order?
You can contact our Customer Service Team on 0161 766 8302
What if I am not at home when you deliver?
Deliveries will usually be made Monday to Friday between 9am and 6pm
If you are not available to take receipt of the product the Royal Mail will take the item to your local sorting office for collection and leave a card to notify you when it will be ready for collection. Courier deliveries will leave a card at your address confirming that they have tried to deliver, the delivery card will have instructions regarding redelivery or information for you to arrange collection.
National Bank Holidays
Will my delivery be affected due to national bank holidays?
Yes, Please mind that delivery times quoted above may vary on national bank holidays, Orders placed on bank holidays will be processed the next business day.
How do I return an item?
If you would like to return your item (for any reason) please see the below options.
If you want to return a damaged item, please contact firstname.lastname@example.org with your order information and evidence of the damage. Instructions will be given within 1 working day.
Is your item LESS than 1kg and smaller than 61cm (L) x 46cm (W) x 46cm (D)?
Please fill out the returns form on the bottom of your invoice you received in the box and include this in the returning package. Please make sure the good(s) are well packed and secure. Please do not use brown parcel tape.
Follow the link below and create your Royal Mail returns label.
Please be aware that you will be charged £4.25 (UK Mainland only) for this service, this will be deducted from your refund/exchange.
Is your item MORE than 1kg and smaller than 61cm (L) x 46cm (W) x 46cm (D)?
If your item exceeds the above size, it will most probably be cheaper for you to return the good(s) at your own will. This can be via any courier, we suggest that you obtain tracking information as we cannot be held responsible for lost or undelivered items.
Please fill out the returns form on the bottom of your invoice you received in the box and include this in the returning package. Please make sure the good(s) are well packed and secure. Please use clear tape.
You may return any "unopened" products and accessories within 30 days of delivery for a refund. Simply return the item to us using the most convenient shipping method available to you. Customers that have used our Standard shipping option are subject to outbound shipping costs, this will be deducted from your return refund.
"Opened" products and accessories can be returned within 30 days of delivery*, but will be subject to a 20% restocking fee to cover testing, cleaning and repackaging expenses. Simply return the item to us using the most convenient shipping method available to you. Customers that have used our standard shipping option are subject to outbound shipping costs, this will be deducted from your return refund. Opened returns must be in salable new condition with original materials and packaging.
An order that has shipped cannot be cancelled. If you refuse an order which has already been shipped, you will be responsible for both the outbound and return shipping costs.
You must take the time to inspect the goods before you sign the delivery receipt from the carrier. If you sign the delivery receipt without inspecting the shipment you will be responsible for filing a freight claim and arranging for a repair or return of the damaged goods. Suspect Concealed damage claims must be reported immediately before opening.
Suspect Damage and or Obvious Damage to the package or box on delivery
Please (a) REFUSE DELIVERY and (b) Call Us Immediately so we can process the appropriate claims and coordinate an exchange for you.
On occasion, the outer carton may look damaged, but the product inside the box is perfectly fine. If you suspect concealed damage, note "Possible Damage" on the delivery receipt while the carrier is present and refuse delivery. This way we will replace immediately hassle free.
We encourage you to test your product within 7 days of receipt so we can quickly remedy any problems. If you think your product is defective, don’t worry.
In most cases, it’s a simple issue that can be resolved over the phone. You are also welcome to contact our technicians to help solve your issue. Please have your order number available for fastest service.
Please Note: delivery options / times may vary during holiday or busy periods
All our products are covered by our 12 month warranty.